FAQ



What makes Sarelle Photos different?

Quality and attention. We are firm believers in providing the best quality work, not only within our own skills as professional photographers but also within the quality of how we work. From day one, we want to help you.

 

Do you photograph family photos and details?

Absolutely! You take all the time preparing for this day. We believe in documenting it all, especially family photos.

 

How does the booking process work?

We send out a digital quote and you can take your time to look it over. Once you’ve accepted it, you will receive a contract. Once everything has been signed, a percentage of your total contract will be due then to reserve the date. We also offer payment plans upon request.

 

When do we get to see our photos?

According to our contract, photos are ready for viewing within 3-5 months after your wedding day. Quality is our priority and we take the time to edit every single photograph. If you’ve ordered an album, the first draft will be ready for viewing within this time frame as well. The average turnaround time is about 6-8 weeks.

 

Do we choose our album photos?

The first draft consists of pre-selected photos by us. Once you see the first draft, you will have 4 complete revisions to make as many changes as you’d like. At the end of the day, the album is for you and your family. We want you to be happy. You have 9 months from the time of the first draft to finalize the album. After that, each change will incur a fee of $100.

 

Are there travel fees?

All travel to Montreal and the GTA area is included, within reason. Our rule of thumb is, as long as we can drive to your wedding and get home without falling asleep at the wheel, travel will always be included. With that being said, our packages do not include the cost of accommodations should we need to spend the night before or the night of your wedding at a hotel nearby. Send us a detailed email about your wedding and location and we would be happy to give you a custom quote.

 

Where do you live? How can we meet you first?

We live out in the country and are currently in Arthur, Ontario. We travel a lot in our life and for our business. We are always available to Skype (you can meet our dogs!) any day of the week. Many of our couples actually find this an easy and convenient way to connect with us. If you would prefer, we would be happy to drive out and meet you!

Are you insured and do you have a backup plan?

Yes, we have and pay for business insurance. Included in that insurance is $2,000,000 liability. As professionals, we also carry two cameras with us at all times. We have a strong solid system in place for backing up all of your images.